Navaro Digital
Every conversation begins with a moment...
This is customer experience, reimagined.
From first hello… to full resolution... The contact center, reimagined.
Welcome to Navaro Digital Routing — where customer experience becomes seamless.
Real-time intelligence from platforms, cloud infrastructure, market conditions and enterprise operations.
INTELLIGENT ROUTING FOR CCaaS PLATFORMS
25+
Years of Experience
Contact Centre Solutions are part of our DNA
70%
Increase in Efficiency
Streamlined operations and improved workflow.
90%
Client Satisfaction Rate
Trusted by businesses across all sectors for superior service.
AI-assisted routing and orchestration layer
Designed for multi-CCaaS, regulated environments
Explainable, auditable, and architect-controlled
Navaro sits between channels, CCaaS platforms, and decision logic
Centralised policy, decentralised execution
No vendor lock-in; CCaaS-neutral by design
Inbound event enriched with customer, context, and operational data
OPM rules evaluated with AI insight overlays
Decision returned with full reasoning and traceability